Terms of Service

1. Agreement

These Terms are an agreement between you and SHARKSPEEDZ EMPIRE ENTERPRISE (SSM 202603238089) (“we”, “us”), which operates SPARRTA! — the website at sparrta.com and its sub-domains and the SPARRTA PLAY mobile app (the “Service”). By creating an account or using the Service you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.

2. Who can use SPARRTA!

You must be at least 13 years old. If you are under 18, you may use the Service only with the consent of a parent or guardian, who accepts these Terms on your behalf and is responsible for your activity, including payments. Partners (venues and organisers) must be at least 18 and authorised to act for their business.

3. Your account

• Give accurate information and keep it up to date. Some events use your gender or date of birth to check eligibility.
• Keep your password private. You are responsible for everything done with your account.
• One person, one player account. Do not impersonate anyone or sell, transfer or share your account.
• If you sign in with Google or Apple, your account is linked to that sign-in and to its email address.

4. What SPARRTA! does

SPARRTA! is a platform that connects players, teams, venues and event organisers. It lets you find and post meetups, book courts, join events, run an Ultimate Team, chat, and collect missions, badges and Sport Card items.

We are not the venue, the organiser or the other player. Venues are responsible for their facilities and bookings; organisers are responsible for their events, prizes and rules; players are responsible for their own conduct at meetups. Our role is to provide the platform and, where payments are made online, to process them through our payment provider.

5. Community rules

You agree not to:

• harass, threaten, bully or discriminate against anyone, or post hateful, sexual, violent or illegal content (in chats, voice messages, photos, team pages or profiles);
• send spam, scams, or links that try to take people off-platform to defraud them;
• post fake meetups, events or bookings, manipulate scores, missions, XP, rankings or reviews, or abuse refunds;
• upload content you do not have the right to share, or other people’s personal data without their permission;
• interfere with the Service, try to access accounts or data that are not yours, or scrape it with automated tools.

Play fair and stay safe: meet in public venues, follow venue rules, and take part in physical activities at your own risk.

6. Payments, fees and refunds

• Bookings and events are priced by the venue or organiser. Online payments are processed by our payment provider, CHIP. A platform fee may apply and is always shown before you pay. Paying the venue or organiser directly is between you and them.
• Cancelling a booking yourself: you can cancel only where the venue allows cancellations, only inside the venue's free-cancellation window (shown before you pay and on the booking), and only a booking you paid for online. Where the venue's Refund Policy is a full or partial refund, you cancel by sending a "Cancel & Request Refund": the booking stays active while the venue reviews it; if the venue approves, the booking is cancelled and the amount is refunded to your SPARRTA wallet or paid to you directly by the venue; if the venue declines, your booking carries on. Where the venue is non-refundable, you may cancel but nothing is refunded. After the window, a booking can no longer be cancelled or refunded by you. The online platform fee is not refundable when you cancel.
• Other refunds for online payments (for example event registrations) are requested in the app and decided by the venue or organiser under their own policy. Approved refunds are credited to your SPARRTA wallet; the online platform fee is not refundable.
• Bookings cancelled by SPARRTA: if we cancel a booking you paid for online, everything you paid, including the platform fee, is refunded to your SPARRTA wallet.
• Bookings cancelled by the venue: if a venue cancels or rejects a booking you paid for online — a deposit or the full amount — everything you paid, including the platform fee, is refunded automatically to your SPARRTA wallet. You do not need to request it.
• Partners — funds on hold: an online payment for a booking that the Partner has not yet approved is shown in the Partner's wallet as On Hold and cannot be withdrawn until the booking is approved. If the Partner rejects the booking, the payment is returned to the player.
• Partners — Partner Cancellation Cost: a Partner who cancels or rejects a booking that the player has paid for online is charged a Partner Cancellation Cost of RM 1.00 per booking, deducted from the Partner's wallet. The cost is shown before the cancellation is confirmed. It is waived for a Partner with an active Platinum Partner subscription, for as long as the subscription runs.
• Partners — Pay at Counter: Pay at Counter is switched off by default and may be switched on by the Partner for each venue. A Pay at Counter booking is made without any online payment, so SPARRTA does not collect, hold or guarantee the money. A Partner who switches it on accepts all risk of fraudulent, fake or no-show bookings made by players, and any loss arising from them.
• Wallet and payouts: your wallet balance can be withdrawn to your own bank account, subject to the minimum amount and transfer fee shown on the Payouts page, and to verification. We may hold or reverse amounts linked to fraud, chargebacks or errors.
• Prices are in Malaysian Ringgit (RM) unless stated otherwise.

7. SPARRTA Coins and digital items

• SPARRTA Coins are a virtual currency used inside the Service — for example to buy Sport Card items or to create and renew an Ultimate Team slot.
• Coins and digital items have no cash value, cannot be exchanged for money, and cannot be transferred to another account.
• Purchases of coins and digital items are final and non-refundable, except where the law requires otherwise or where we made an error.
• Digital items give you a licence to use them in the Service; they are not your property. We may change or retire items, but we will not remove an item you bought without a fair replacement or refund in coins, unless your account is terminated for breaking these Terms.

8. Your content

You own the content you post (text, photos, voice messages, team logos). You give us a non-exclusive, worldwide, royalty-free licence to store, display and deliver it so the Service works — for example showing your photo on your Sport Card or delivering a voice message. This licence ends when you delete the content or your account, except for copies other users already received. We may remove content that breaks these Terms.

9. Our intellectual property

The SPARRTA! name, logo, design, Sport Card layouts and frames, badges and software belong to us or our licensors. You may not copy, modify or use them outside the Service without our written permission.

10. Suspension and closing your account

You can stop using the Service at any time and ask us to delete your account at hello@sparrta.com. We may suspend or close accounts that break these Terms, put others at risk, or are involved in fraud. Where possible we will tell you why. Unused coins and digital items are lost when an account is closed for breaking these Terms; any withdrawable wallet balance will be paid out unless it is linked to fraud.

11. Disclaimers and limitation of liability

The Service is provided “as is”. We work hard to keep it available and accurate, but we do not guarantee it will be uninterrupted or error-free. We are not responsible for the acts of venues, organisers or other users, or for injury, loss or damage arising from sports activities, meetups or events arranged through the Service.

To the extent permitted by law, our total liability to you for any claim relating to the Service is limited to the amount you paid us through the Service in the 3 months before the claim. Nothing in these Terms limits rights you have under the Consumer Protection Act 1999 or other laws that cannot be excluded.

12. Changes to these Terms

We may update these Terms. We will change the “Last updated” date and, for important changes, tell you in the app or by email before they take effect. If you keep using the Service after that, you accept the updated Terms.

13. Governing law and contact

These Terms are governed by the laws of Malaysia, and the courts of Malaysia have jurisdiction. If a part of these Terms is found unenforceable, the rest still applies.

Questions? Contact us: SHARKSPEEDZ EMPIRE ENTERPRISE (202603238089), 169, Jalan Andalas 2, Taman Andalas, 71700 Mantin, Negeri Sembilan, Malaysia. Email: hello@sparrta.com